Frequently Asked Questions
At RapidMaterials, we’re committed to providing exceptional service and support to our customers. We offer S-5! clamps, gutters, metal roofing tools, and cladding materials, and we know you may have questions. Below, you’ll find answers to some of the most frequently asked questions about our products, shipping, returns, and more. If your question isn’t listed, feel free to contact us—we’re always happy to help!
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Where are you located?
We’re based near Atlanta, Georgia, but we serve customers nationwide through our online store. We ship from many locations across the US and even internationally.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Delivery times vary based on location and shipping method.
Do you offer expedited shipping?
Yes, expedited shipping options are available during checkout.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email.
Are all your products in stock?
We strive to maintain stock of our most popular items. If a product is out of stock, it will be noted on the product page.
Do you offer custom orders or special requests?
For certain products, we may be able to accommodate special requests. Contact us for more information.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of delivery. Refunds are calculated based on the product cost, minus a 25% restocking fee and any return shipping costs. Original shipping fees are non-refundable. For a detailed explanation and example, please see our Return Policy.
How do I start a return?
You can request a return directly from your account on our website. Once submitted, our team will review and approve the request. You’ll receive an email with a shipping label to print and use for the return. After we receive the item and confirm it qualifies, we’ll process your refund according to our Return and Refund Policies. If you need assistance, feel free to contact our customer service team.
What if my shipment is damaged?
If your order arrives damaged, please contact us immediately with photos of the damage.