Contact Rapid Materials

Submit a Support Ticket

We’ve recently launched a Support Portal to help you get more accurate, consistent support.

Submitting a ticket keeps your order details and support history in one place, so our team can follow up faster and ensure nothing gets missed—even if a different team member is assisting you.

Submit a Support Ticket

You can also use the “Contact Us” button in the bottom-left corner to submit a ticket.

  • What can we help with?

    Submit a ticket for:

    • Returns & refunds
    • Shipping status and delivery issues
    • Damaged items or missing packages
    • Complex product or compatibility questions (photos/details recommended)
    • Quote requests & bulk orders

    Call or leave a voicemail for:

    • You have an urgent pickup/delivery coordination issue
    • You need to change an order shipping address
    • You’re on-site and need real-time guidance

  • Support Info

    Tickets help us keep your order details and support history in one place, making follow-ups easier and ensuring smooth handoffs between team members.

    Hours: Monday-Friday 8am-5pm EST


    Most tickets are answered within a few hours during business hours.

    Phone: (770) 405-1060

    Phone support is available during business hours, but calls may go to voicemail during peak times.